Shipping & Returns

Returns Policy

You may return most new, unopened GlowV1 golf ball items and 1 Hole Putting Track kits  within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All other merchandise, including our Premier line products may be returned only if defective.

Defective Merchandise and Shortages

It's our goal to make your shopping experience with us a pleasurable one. Strict quality control by the manufacturer before shipping ensures a minimal amount of defective items.  When  pricing our products we take into account a 5% defective rate.  Any defective items greater than 5% will be issued a store credit towards a future order.

Notification of shortages must be made within 3 days of receipt .  Any defective merchandise greater than 5% must be reported within 5 days of delivery. GlowGear will issue a store credit to be used on a future order for all defective merchandise and shortages. I.E. If you order one pack of 6 Night Eagle golf balls ($32.10), and 2 balls are found defective, a store credit of $10.70 cents would be issued.

Color Variations:

Occasionally colors or styles of a particular item might vary from the picture shown on the website.  The variation can include colors included in an assortment, led colors, or product color.  If you are in need of something specific, please contact customer service to confirm.

From time to time, we may make changes to this policy. Those changes will be reflected on this page.


Shipping

We currently ship only within the United States for orders placed through this website. Contact us at gwen@glowgear.net or through our contact us web form if you are an international customer and we can advise you on product availability and pricing for your country destinaton. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.